Privacy Policy
At Lucky Tours & Travels, your privacy and personal safety are core to our service. This policy outlines how we collect, handle, and protect your travel booking details.
1Information We Collect
When you inquire about or book vehicles, tour circuits, or logistics support with Lucky Tours & Travels, we collect the necessary information required to coordinate your journey:
- Identity & Contact Details: Full name, telephone number, WhatsApp number, and email address.
- Itinerary & Travel Specifications: Pickup and drop-off locations, flight or train numbers, travel dates, scheduled stops, and passenger headcount.
- Special Requirements: Luggage capacity requirements, child seat requests, route preferences, or event coordination details (for weddings and film units).
- Billing & Invoicing Data: Company name and GST number for corporate tax invoices and commercial contracts.
We do not collect or store credit card numbers directly on our website servers. Advance deposits and payments are processed via verified bank transfers, UPI QR codes, or authorized payment gateways.
2How We Use Your Data
We use the collected information exclusively for operational and regulatory purposes:
- To confirm vehicle reservations, dispatch verified commercial chauffeurs, and monitor on-time arrivals.
- To transmit booking confirmation vouchers and driver contact details via WhatsApp and SMS prior to pickup.
- To comply with Rajasthan transport department directives, border permit filings, and hotel/airport security checkpoints.
- To respond promptly to customer support requests and road travel emergencies.
3Chauffeur & Dispatch Sharing
To execute your travel safely and punctually, your pickup time, destination, and primary contact phone number are shared with your assigned commercial driver and our 24/7 central dispatch room.
Chauffeurs operate under strict instructions to use passenger contact numbers solely for route coordination, pickup identification, and luggage assistance during the active booking window.
4Non-Disclosure & Data Protection
We will never sell, rent, lease, or commercialize your personal information to third-party telemarketers or external advertisers.
For our high-profile, destination wedding, and film production clients, we maintain strict non-disclosure (NDA) standards. Location details, celebrity passenger rosters, and production itineraries are held in strict confidence.
5Cookies & Analytics
Our website uses basic functional cookies and anonymous web analytics to track page load performance, understand which fleet categories are most requested, and maintain navigation state.
You may disable cookies within your browser settings at any time without impacting your ability to browse our vehicles or contact us.
6Data Retention & Your Rights
We retain trip coordination logs and billing records only as long as required for tax compliance, accounting audits, and insurance regulations.
You have the right to request a review, update, or deletion of your personal contact records from our non-statutory booking databases by emailing or contacting our support desk.
7Contact for Privacy Inquiries
If you have questions regarding this Privacy Policy or wish to request data updates, please reach out directly:
Lucky Tours & Travels
Hanuman Circle, Near Railway Station, Jaisalmer, Rajasthan 345001