Terms & Conditions

All vehicle rentals, airport transfers, and customized Rajasthan tour packages are confirmed upon receipt of an advance booking deposit (typically 20% to 30% of estimated trip value, or as agreed for large-scale wedding fleets).

A formal digital booking voucher containing vehicle details, reporting time, and driver contact will be transmitted prior to the commencement of service.

Unless explicitly negotiated as an all-inclusive package quote:

• Standard Inclusions: Chauffeur-driven commercial vehicle, vehicle fuel, chauffeur allowance, and standard vehicle maintenance.
• Standard Exclusions: Toll taxes, state border entry taxes (for inter-state travel outside Rajasthan), monument entry fees, municipal parking tickets, and camera charges. These are payable directly or settled against actual receipts upon trip conclusion.

To comply with the Motor Vehicles Act and transport safety insurance requirements, overloading beyond certified seating capacity is strictly prohibited.

• Sedans (Dzire, Etios): Up to 4 passengers + 2 standard bags.
• SUVs (Innova Crysta, Fortuner): Up to 6-7 passengers + 3-4 bags.
• Tempo Travellers (12–26 Seaters): Exact seating as designated per registration certificate with dedicated boot space.

If luggage exceeds boot space, passenger seating cannot be compromised for excess baggage. For weddings and film units, separate luggage vans must be pre-arranged.

Our commercial drivers are seasoned professionals who prioritize passenger safety. Under Rajasthan road safety directives:

• Standard daily duty window for outstation travel is between 06:00 AM and 10:00 PM.
• Night driving on remote desert highway stretches after 11:00 PM is restricted unless scheduled airport pickups or emergency transit are pre-coordinated.
• Night driving allowance (applicable between 10:00 PM and 06:00 AM) applies as per commercial tariff.

We understand that travel schedules can shift. The following cancellation policy applies to retail bookings:

• Cancellation 7+ days prior: 100% refund of advance deposit minus minimal bank processing fee.
• Cancellation 48 to 72 hours prior: 50% refund of advance deposit.
• Cancellation under 24 hours or No-Show: Advance deposit is non-refundable as the vehicle and driver have been locked out for dispatch.

Note: Peak festive dates (Desert Festival, New Year, Diwali) and multi-vehicle wedding contracts follow contract-specific cancellation clauses stated in the written agreement.

Outstation rentals operate on an agreed daily minimum kilometer baseline (typically 250 km or 300 km per calendar day).

Any kilometers traveled beyond the aggregate booking entitlement will be charged at the per-kilometer rate stipulated in your booking voucher. Garage-to-garage kilometers apply for specialized vehicle dispatches.

Smoking, carriage of contraband, or consumption of prohibited substances inside vehicles is strictly prohibited. Passengers are expected to treat the driver and vehicle with mutual respect.

Any willful physical damage or interior defacement caused by passengers will incur actual repair and interior dry-cleaning charges.

Lucky Tours & Travels shall not be held liable for unavoidable route disruptions, delays, or missed flights arising from Force Majeure events, including severe Thar desert sandstorms, sudden highway roadblocks, border security restrictions, or civil strikes.

In the rare event of mechanical failure on the road, Lucky Tours & Travels guarantees a backup vehicle dispatch at the earliest feasible juncture from our nearest regional hub.

All commercial agreements, service engagements, and rental disputes shall be governed by and construed in accordance with the laws of India, subject to the exclusive jurisdiction of the civil courts in Jaisalmer, Rajasthan.